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Hi Lee,
Thanks for the message and apologies for the issues that you have had with the Every Link, from your description it sounds like it could b defective. Please could you give me a little more information so I can pass it on to the design team responsible for the product? How you were using it at the time, what was attached etc?
In the meantime if you could return to your closest store or via the online process for a full refund or exchange.
Regards,
Ross
ROSS