If your purchased product has a manufacturing defect, don’t worry! All products have a minimum warranty period of 2 years. Your legal rights are protected by the Republic of Latvia’s Consumer Rights Protection Law.
If a defective product is returned after 30 days of use, we will first offer to repair it. If we cannot perform the repairs within a reasonable period of time, we will replace the item. If an equivalent item is not available, we will offer you a refund of the purchase price.
If the defective product is returned within 30 days of the date of purchase, you are entitled to receive a full refund of the sum paid, upon presentation of valid proof of purchase.
If at the time of purchase you present your DECATHLON customer card, we will automatically create an electronic copy of receipt, which you will be able to view from your customer account on the DECATHLON website.
If you need return the product for refund or repair under warranty, please contact us. We will give you step-by-step instructions on how to return the item for repair or exchange.
You can return defective items at any DECATHLON store. The DECATHLON team will assess them and ascertain the reason for the defect.
Please bear in mind, we may ask you to provide photos that clearly show the damage to the item(s).
DECATHLON cannot accept returned items if they have been deliberately damaged or used improperly.
If a product’s warranty has expired, unfortunately we will not be able to provide a refund or exchange the item. You can view warranty information for each product on our website.
We may not be able provide repairs for products whose warranty has expired. For more information, consult your nearest store.
CASES IN WHICH THE WARRANTY IS VOID
A product’s warranty is void in the event of damage caused by accidental impact, negligence, or use or maintenance that is not in compliance with the manufacturer’s instructions. The warranty does not cover damage caused by third persons or resulting from deliberate violation of regulations, or improper assembly or maintenance. The warranty does not apply to product wear and tear, or to products that have been repaired in breach of the manufacturer’s instructions. The warranty does not apply to defects that have arisen due to incorrect assembly, use or maintenance, as well as repairs performed by anyone other than authorised DECATHLON technical specialists. The DECATHLON warranty only applies to original components. Losses caused by fire, adverse weather conditions, vandalism or unsafe transportation will not be covered.
If a product is returned to DECATHLON without a justifiable reason or due to a defect caused by any of the aforementioned circumstances, we are entitled to deny the customer’s request and return the item to the customer.