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FAQ

1. GIFT CARDS

Gift cards can be purchased in our store, Biķeru street 4.

The card is valid for 1 year (12 months) from the date of purchase.

The minimum amount is 20 EUR, the maximum amount is 250 EUR

RETURN for purchase with a gift card - if the purchase is made with a gift card, the value of the returned goods will be returned in the form of a gift card

2. OPENING HOURS, CONTACT US, OUR ADDRESS

Monday - Saturday 10:00 to 21:00

Sunday 10:00 to 20:00

You can contact us via email [email protected] or via contact form HERE or via phone +371 25783960. Our address is Biķeru iela 4, Ulbroka, Stopiņu pagasts, Ropažu novads, LV-1079

3. RETURN POLICY

Buy and try, you will like it! If not, we will be happy to take it back and return the money. If you have a DECATHLON loyalty account, you can return the product within 365 days from the date of purchase. If you have purchased the product in the store and did not present your loyalty card at the time of purchase or you are not a loyalty member, you can return the product within 30 days of purchase by presenting the original receipt.

How do I return items purchased online?

For your loyal customers who have made purchases online, we provide free return of goods via courier, parcel terminal or in the store. Purchases made in the store can be returned to the store ONLY. To return item, please follow the steps: 

1. Open the link: www.return-my-parcel.com/DPD-LV/decathlonlatvija 

2. Fill in the information

3. Chose the return type - courier or parcel terminal

4. Pack the package

5. Put the sticker on package, if you have chosen parcel terminal. If the return is via courier, courier will bring a sticker. 

6. Send the parcel (if you chose to return, we will return money on your account once we will receive package)

Additional information HERE!

4. LOYALTY CARDS

Become a loyalty card holder and enjoy the benefit: 

  • 365 days return - if you understand that the purchased product does not satisfy you, you need another size or color, use the opportunity to return the product within 365 days from the date of purchase.
  • Click & Collect - shop and receive your purchase in the store.
  • Birthday gift - make a purchase in the store on your birthday and receive a gift!*
  • Electronic receipts — take care of the environment by receiving electronic receipts
  • 2 year warranty - all Decathlon brand products have a 2-year warranty.
  • Free maintenance - 1 free maintenance available for all Decathlon bikes (within one year of purchase)
  • DECATHLON COACH - your own trainer. There are free, customized and varied training programs for running, yoga, fitness, cardio, pilates, walking, strength training and more.

Additional information HERE

JOIN AND BECOME A DECATHLONITE HERE !!

5. DELIVERY

Types of delivery:

1. Click& Collect or receive in store

2. receive with Omniva courier

3. Recieve to Omniva parcel terminal

Order preparation time is 24 hours, delivery time is 5-7 working days. Depending on the availability of goods in Poland and the schedule of couriers, the delivery time may change.

Detailed information HERE.

6. WORKSHOP

In our workshop we will take care of bicycles, skates, printing, embroidery, winter equipment, additional information HERE.