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FAQ

1. GIFT CARDS

Gift cards are not available at the moment.

2. OPENING HOURS, CONTACT US, OUR ADDRESS

We are open daily from 10 AM - 9 PM 

You can contact us via email riga@decathlon.com or via contact form HERE or via phone +371 25783960. Our address is Biķeru iela 4, Dreiliņi, LV-2130

3. RETURN POLICY

Buy and try, you will like it! If not, we will be happy to take it back and return the money. If you have a DECATHLON loyalty account, you can return the product within 365 days from the date of purchase. If you have purchased the product in the store and did not present your loyalty card at the time of purchase or you are not a loyalty member, you can return the product within 30 days of purchase by presenting the original receipt.

How do I return items purchased online?

For your loyal customers who have made purchases online, we provide free return of goods via courier, parcel terminal or in the store. Purchases made in the store can be returned to the store ONLY. To return item, please follow the steps: 

1. Open the link: www.return-my-parcel.com/DPD-LV/decathlonlatvija 

2. Fill in the information

3. Chose the return type - courier or parcel terminal

4. Pack the package

5. Put the sticker on package

6. Send the parcel (if you chose to return, we will return money on your account once we will receive package)

Additional information HERE!

4. LOYALTY CARDS

Become a loyalty card holder and enjoy the benefit: 

  • 365 days return - if you understand that the purchased product does not satisfy you, you need another size or color, use the opportunity to return the product within 365 days from the date of purchase.
  • Click & Collect - shop and receive your purchase in the store.
  • Birthday gift - make a purchase in the store on your birthday and receive a gift!*
  • Electronic receipts — take care of the environment by receiving electronic receipts
  • 2 year warranty - all Decathlon brand products have a 2-year warranty.
  • Free maintenance - 1 free maintenance available for all Decathlon bikes (within one year of purchase)

Additional information HERE

JOIN AND BECOME A DECATHLONITE HERE !!

5. DELIVERY

We offer 4 ways to receive orders: by courier within 2-4 working days; receiving Click & Collect orders in store within 1 day, during store opening hours, with our "green delivery" courier, within Riga or express delivery within Riga. Detailed information HERE.

6. WORKSHOP

In our workshop we will take care of bicycles, skates, printing, embroidery, winter equipment, additional information HERE.

7. DELIVERY TO ESTONIA

Delivery to Estonia via courier: 10 EUR, via parcel terminal: 6 EUR

Detailed information HERE.