Response of the brand
Hi, I am sorry to hear that you have had a problem with your dog lead, this is the first time that we have encounted this problem. If you would like to return the item to the store where it was purchased and we will exchange the item for a new one. If it was purchased on line, ring - 02070643000 and speak with the customer loyalty team, they will get a replacement out to you.
Sorry for any inconvenience this may cause.
GARY